If you see that a person takes a long time going back and forth among two identical products, it doesn’t take much effort to begin a chat with them and help them make a choice. The better part about the online page monitoring aspect of live chat is that it is computerized. If you ‘tell’ live chat who is probably going to buy, it can start a chat with that form of visitor immediately. For instance, if most of your sales come from those who spend greater than 5 mins on product pages, that you would be able to immediately start a chat with them and augment your possibilities of getting a sale. At times, live chat can be even faster than a phone since you don’t waste time on the ‘meet-and-greet’ a part of the conversations. A buyer must simply click your live chat and type in a query to get a solution.

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